Welcome to our Help Center! We’re here to assist you with anything you need—from placing an order to tracking your shipment or understanding our return policies. Below you’ll find answers to the most commonly asked questions. If you don’t find what you’re looking for, feel free to reach out to our support team.

📦 Orders & Shipping

How can I place an order?
Placing an order is easy! Browse our products, add your desired items to the cart, and proceed to checkout. Fill in your shipping details and choose your payment method to complete your purchase.

How long does shipping take?
Shipping times may vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1–2 business days and delivered within 3–7 business days.

Do you offer order tracking?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your package in real time.

🔄 Returns & Refunds

What is your return policy?
We offer a return or exchange within 7 days of receiving your item. The product must be unused, in original packaging, and in resellable condition. Some items may not be eligible for return (e.g., used or damaged products, clearance items).

How do I request a return or refund?
Please contact our support team with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if applicable.

When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 3–5 business days to the original payment method.

💳 Payments & Security

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment gateways. All transactions are encrypted for your safety.

Is my payment information secure?
Absolutely. Our website uses SSL encryption and secure payment systems to protect your personal and financial information.

🛠️ Product Support

I received a damaged or defective product. What should I do?
We’re sorry for the inconvenience! Please contact us within 48 hours of delivery with photos of the damaged item. We’ll replace it or issue a refund as quickly as possible.

Do you offer product warranties?
Some of our products come with manufacturer warranties. Please check the product description or reach out to us for specific warranty details.

📞 Contact Us

Still need help? Our customer support team is here for you!

• Email: Sale@shopo.pk

• Phone: [+92 3 111 101 203] (Mon–Sat, 9 AM – 6 PM)

• Wats App Chat: Available 24/7

Thank You for Shopping With Us!

Your satisfaction is our top priority. We’re committed to making your shopping experience smooth, safe, and enjoyable. Don’t hesitate to reach out—we’re always happy to help!